Условия обслуживания

The service

EnvoyOne lets your organization build, run, and supervise AI voice agents and human agent seats for customer conversations: a guided agent builder, call flows, in-browser voice, telephony connectivity, recordings and transcripts, knowledge grounding, analytics, and billing. Features vary by plan and evolve over time; we may improve or change the service so long as we do not materially reduce its core functionality during a paid term.

Accounts and organizations

You need an account and an organization (workspace) to use the service. You are responsible for keeping credentials confidential, for enabling appropriate protections such as two-factor authentication, and for everything done in your workspace by members you invite. Roles and permissions inside the workspace are yours to manage.

Acceptable use

You agree not to misuse the service. In particular you must not:

• Place unlawful calls — including robocalls, spam, telemarketing without required consent, caller-ID spoofing, or calls that violate telecom, consumer-protection, or do-not-call rules in the destination country.
• Record calls without the consents the law of the relevant jurisdictions requires. You are responsible for announcing recording and AI participation where required.
• Use agents to deceive, defraud, harass, or impersonate, or deploy them for emergency-service (e.g. 911/112) call handling.
• Probe, overload, or interfere with the service or other tenants, or attempt to bypass tenant isolation.
• Resell the service without a written agreement with us.

Your content and data

Your workspace content — agent configurations, call flows, knowledge documents, call recordings, and transcripts — belongs to you. You grant us the limited rights needed to host and process it in order to provide the service. Our processing of personal data is described in the Privacy Policy, which forms part of these terms. You are responsible for having a lawful basis for the caller data your agents process.

AI output

AI agents generate responses automatically and can be wrong. You configure what your agents may say and do, you must review agent behavior before going live, and you remain responsible for the commitments your agents make to your customers. The service is not a substitute for professional, legal, or medical advice.

Bring-your-own provider keys

Voice and language processing can run through API keys your workspace supplies (for example an OpenAI key). Those keys stay encrypted at rest, are used only for your workspace's traffic, and are billed to you directly by the provider under your agreement with them. You are responsible for keeping your provider account in good standing; provider outages or limits on your key are outside our control.

Fees and billing

Paid plans are billed monthly at the published price and include the stated AI minutes and agent seats; usage beyond the included amounts is metered and charged at the published per-minute and per-seat rates. Prepaid credit top-ups are applied to your balance and consumed by usage; except where the law requires otherwise, credits are non-refundable and expire only if the account is closed. We may change prices with at least 30 days' notice, effective from your next billing period. Taxes are your responsibility unless we are required to collect them.

Suspension and termination

You can stop using the service and delete your organization at any time. We may suspend or terminate a workspace that materially breaches these terms — including the acceptable-use rules — or that creates security, legal, or abuse risk, giving notice where practicable. On termination we delete tenant data as described in the Privacy Policy.

Disclaimers

The service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Uptime commitments, where offered, are defined in a separate written agreement for Scale-plan customers.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our aggregate liability under these terms is capped at the amounts you paid us for the service in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

Changes to these terms

We may update these terms. For material changes we will give workspace owners at least 30 days' notice by email; continued use after the effective date constitutes acceptance. If you do not agree, stop using the service and delete your organization before the change takes effect.

Governing law

For customers with a signed order form, these terms are governed by the law stated there. Otherwise they are governed by the law of the jurisdiction in which the EnvoyOne operating entity is incorporated, and disputes are subject to the exclusive jurisdiction of its courts, without regard to conflict-of-law rules.

Contact

Questions about these terms: email hello@envoyone.ai with the subject "Terms".